For the improvement of IT Service Management, the ITIL framework has become a de facto standard. The core of the standard focuses on Service Support (Service Desk, Incident, Problem, Change, Release and Configuration Management) and Service Delivery (Capacity, Availability, IT Continuity, IT Financial and Service Level Management). ITIL also forms the basis of the ISO-20000 standard.

B&B Computer Solutions offers a complete range of services in IT Service Management and has developed Briefings, Consultancy Packs and trainings to support the implementation or improvement program. B&B Computer solutions will help you to align your IT to the best practice approach for IT Service Management.