For the improvement of IT Service Management, the ITIL framework has become a de facto standard. The core of the standard focuses on Service Support (Service Desk, Incident, Problem, Change, Release and Configuration Management) and Service Delivery (Capacity, Availability, IT Continuity, IT Financial and Service Level Management). ITIL also forms the basis of the ISO-20000 standard.

B&B Computer offers you a complete range of services dealing with IT management.  Audit, consultancy packs and training will support you with the implementation of ITIL standard with the most adapted approach to your corporate functioning.

        Implementation and improvement of ITIL  process

With a more-than-10-year IT experience in many diverse companies, our added value consists of the pragmatic approach of ITIL process within your company. ITIL provides a frame of references that has to be adapted to corporate needs and not applied theoretically.

       Training and Coaching

Training and assisting employees in charge of the ITIL process brings significant added value to the implementation and follow up of the  ITIL process.

In addition to communication and training about the process and its key roles, it also involves the assistance of specific roles to optimize the executive development.

        Audit

Checking the suitability of your IT processes and corporate strategy, evaluating your implemented programmes and their development level, acquiring the ISO 20000 certification form: many reasons to figure where you stand.

Several methodologies are used for this audit adapted to the corporate objectives.  COBIT, ISO 20000, ITIL.